Table of Content

1. Changes to the Terms

1.1

The Organization reserves the right to modify, update, or revise the Terms at any time without prior notice due to legal requirements, business needs, or to improve user experience. Updated Terms, including their effective date, will be published on the Platform. Users will be notified of changes through this publication. You agree to regularly review the Terms to stay informed of updates.

1.2

If you disagree with any changes, you may stop using the Platform and close your account. Continued use after changes take effect signifies your acceptance of the revised Terms, regardless of whether you received direct notification or reviewed the updates.

2. Legal Requirements

2.1

Individuals under 18 are prohibited from creating accounts or using Platform features. The Organization may request age verification documents. Using the Platform while under 18 violates these Terms, and failure to provide requested documentation may lead to indefinite account suspension.

2.2

Some jurisdictions prohibit online gambling. You acknowledge that the Organization cannot provide legal advice or guarantee the legality of Platform use. You are solely responsible for ensuring compliance with local laws regarding online gambling.

2.3

The Organization does not offer services that violate applicable gambling laws in your jurisdiction. By using the Platform, you confirm that such activities are legal in your region. The Organization is not liable for unauthorized or illegal use of its services.

2.4

Residents of the following countries are prohibited from creating accounts or depositing funds: United States, Spain, Ukraine, France, Georgia, Netherlands, and Italy. This list may be updated without notice. Creating an account from these regions violates the Terms and may result in account suspension. The Organization solely determines payouts for suspended accounts.

2.5

You are responsible for any taxes or fees on gambling winnings as required by your jurisdiction. You must report winnings and/or losses to relevant authorities.

2.6

To combat illegal activities, money laundering, and terrorism financing, the Platform strictly adheres to anti-money laundering (AML) and Customer Monitoring (CM) protocols. Clients are monitored and documented through the CM process.

Unnamed Accounts

Anonymous or pseudonymous accounts are not permitted. Unidentified or unverified accounts must undergo Customer Monitoring to confirm identity promptly.

High-Risk Individuals (HRI)

The Organization investigates betting activities by High-Risk Individuals, including senior executives (current or within the past year), those controlling public resources, or their close associates and relatives.

Customer Monitoring and KYC

We prioritize user privacy while implementing Customer Monitoring, including Know Your Client (KYC) procedures. Clients may need to provide a passport copy, utility bill, or bank statement to comply with KYC. Non-compliance may result in claim denials or service termination without explanation.

3. Account Registration

3.1

To register, go to the "Profile" section and enter your email, full name, date of birth, and phone number. Create a secure password for future logins.

3.2

Provide your real name during registration. The Organization may verify your identity through document submission. Failure to comply may lead to temporary or permanent account suspension.

3.3

After registration, ensure your personal information is accurate and up-to-date, updating your profile as needed. Non-compliance may result in denied requests, restrictions, or account blocking.

3.4

For registration inquiries, contact us via live chat or email at support@tropicanza-casino.org.

Multiple Accounts

Some users create multiple accounts to separate betting expenses, but license holders must track all accounts linked to an individual.

3.5

Only one account per device, IP, and phone number is allowed. Additional accounts by the same user ("Multiple Accounts") may be blocked or closed for rule violations. To create a secondary account due to lost access, contact the Organization for approval. Otherwise, Multiple Accounts may face:

  • Invalidation of all transactions.
  • Forfeiture of refunds, winnings, or bonuses from Multiple Accounts, with possible repayment of withdrawn funds.
  • Restrictions on betting with active bonuses in specified games (list unchanged).
  • No refunds for incentives or balances from Multiple Accounts.
  • Denial of refund or deposit requests from Multiple Accounts created to exploit bonuses or promotions.

4. Identity Verification and Anti-Money Laundering

4.1

By using the Platform, you confirm that:

  • You are at least 18 or the legal gambling age in your jurisdiction.
  • Funds in your account are legally owned by you, and all provided information is accurate and matches payment method details.
  • You accept the risk of financial loss and take full responsibility for losses incurred.
  • You understand the rules and processes for Platform features and online betting, and you will not act in ways that harm the Organization’s reputation.

4.2

By agreeing to the Terms, you permit discretionary identity checks, including through third parties (e.g., regulators).

4.3

Fund withdrawals may be restricted during checks.

4.4

Providing false, misleading, or incomplete information, especially if it mismatches passport data, breaches the Terms and may lead to immediate account suspension or access denial.

4.5

If legal age cannot be verified, your account will be suspended. If found to be underage during betting:

  • Account suspension occurs.
  • Transactions are voided, and funds are seized.
  • Bets placed are nullified.
  • Earnings are forfeited, and you must return funds to the Organization.
  • KYC checks may require photo ID, address proof (e.g., utility bill), or payment method proof (e.g., card photos with partial numbers visible, CVV hidden). Source of funds/wealth documentation may also be requested. Failure to comply may lock accounts or suspend transactions to meet AML/fraud obligations.
  • Third-party services may validate age, identity, or payment details. You consent to data use and disclosure per data protection laws.

4.6

As a betting provider, we comply with anti-money laundering laws. Suspicious transactions are investigated and reported to authorities (e.g., Maltese/UK regulators) without notice. Accounts may be suspended, and funds withheld as required.

5. Login Credentials and Security

5.1

Keep your username and password confidential. Use the "Reset Password" feature if forgotten.

5.2

You are responsible for all account activities, password security, and losses from third-party access.

5.3

Report unauthorized access or breaches immediately. The Organization is not liable for damages from third-party access.

6. Deposits, Transactions, and Withdrawals

6.1

A sufficient balance is required to bet on the Platform.

6.2

You confirm that:

  • Deposited funds are legally sourced.
  • You will not reverse or cancel transactions to evade liability.

6.3

Third-party funds (e.g., from family or friends) are not accepted. Deposits must come from accounts/cards in your name. Breaches result in winnings confiscation and return to the Organization.

6.4

Bank transfer refunds deduct receiver-paid fees.

6.5

SMS payments require a registered phone number. Credits from negative-balance SMS loans are prohibited and may lead to blacklisting or non-withdrawable account blocks.

6.6

Cash payments by mail are rejected. Third-party processors may handle payments, and you agree to their terms if aligned with ours.

6.7

You agree not to reverse payments and to reimburse collection costs if needed.

6.8

For suspicious or fraudulent deposits, we may block accounts, void payments, or recover earnings. Authorities may be notified, and collection agencies may be used.

6.9

Accounts are not bank accounts; no insurance, protections, or interest apply.

6.10

The Organization is not liable for currency rate fluctuations.

6.11

For 1-Click payments, you agree to pay for services and additional costs (e.g., taxes). Payments are non-revocable, and you confirm legal compliance. Cancel future services via profile settings.

6.12

Recurring payments authorize automatic deductions. Cancel via support@tropicanza-casino.org at least 5 business days prior.

6.13

Withdrawals require cleared deposits and completed Section 4 checks.

6.14

Withdrawal conditions:

  • Verified phone/email in profile.
  • Same deposit method used; recent 30-day deposit required. No-deposit bonuses require triple-deposit wagers in specified games.
  • MasterCard refunds use alternative methods.
  • Withdrawals over 1000 EUR or verification cases require ID, address proof, and card details.
  • No active bonus rounds.
  • Monthly withdrawal limit: 40,000 EUR (exceptions possible). Limits by status:
    • Daily: 2,000 USD/EUR / 150,000 RUB.
    • Weekly: 10,000 USD/EUR / 700,000 RUB.
    • Monthly: 40,000 USD/EUR / 3,000,000 RUB.
  • One active withdrawal request at a time.
  • Large Skrill/Neteller withdrawals handled case-by-case.

6.15

Unused funds withdrawals may incur a 20% fee and require triple-deposit wagers.

6.16

Withdrawals over 1000 EUR may undergo 72-hour reviews.

6.17

No-deposit bonus withdrawals may have limits.

6.18

Withdrawal reviews take up to 36 hours.

7. Betting and Gaming Rules

7.1

Ensure transaction accuracy before confirming bets.

7.2

Check transaction logs in the "Balance" section.

7.3

Breaches may lead to transaction refusals. Unconfirmed transactions require support contact.

7.4

Cancel bets via support request.

7.5

Only one active tab per account during casino play; multi-tab activity voids winnings and may block accounts.

7.6

Platform operates on UTC +3:00; promotions align accordingly.

8. Collusion, Fraud, and Illegal Activities

8.1

Prohibited actions include:

  • Sharing confidential information with third parties.
  • Fraud via malware, glitches, or automation.
  • Using stolen/cloned card data.
  • Money laundering or criminal activities.
  • Colluding with others in betting.

8.2

Suspected abuse may lead to suspended earnings or bonuses.

8.3

Colluders’ accounts may be closed; no liability for losses.

8.4

Report suspected fraud via email.

8.5

Fraud suspicions may lead to access blocks or account suspension without refunds.

8.6

Prohibited software or transactions per local laws may result in account suspension or fund freezing.

8.7

Random identity checks may occur for security.

8.8

Prohibited software suspicions trigger up to 75-day investigations.

8.9

Confirmed prohibited software use may block accounts without refunds.

9. Prohibited Actions

9.1

Offensive language, threats, or violence toward users/staff are banned.

9.2

Overloading the Platform, spreading malware, or altering Platform data is prohibited.

9.3

Platform use is for personal entertainment only; copying without consent is banned.

9.4

Hacking or security breaches may lead to access denial or law enforcement alerts.

9.5

No liability for losses from technical errors or viruses.

9.6

Selling or trading accounts is prohibited; intentional chip losses for transfers are banned.

10. Account Closure

10.1

You are responsible for account activity until closure confirmation.

10.2

Fees or debts may be deducted before closure. Closed accounts forfeit refunds or bonuses.

10.3

Closure ends mutual obligations.

10.4

Accounts may be suspended/closed without notice for:

  • Service cessation.
  • Links to previously closed accounts.
  • Hacking or collusion attempts.
  • Access from banned jurisdictions.
  • Offensive content.

10.5

Inactive accounts (180+ days) incur a 5 EUR monthly fee until zero balance.

10.6

Fraud or breaches may forfeit balances.

10.7

Self-exclusions via support last 30 days.

11. Platform Updates

Features may be modified or added for improvements.

12. Technical Issues

We aim to fix game/system errors quickly but are not liable for user equipment or network failures.

13. Errors

13.1

Errors in payments or bets (e.g., incorrect calculations) may lead to bet cancellations.

13.2

Error-credited funds used must be returned; winnings are voided.

13.3

No liability for damages from errors.

14. Liability Limits

14.1

Platform use is at your risk.

14.2

No extra guarantees beyond Terms; implied warranties are disclaimed.

14.3

No liability for losses or external content.

15. Breaches

15.1

You compensate all costs for breaches.

15.2

Indemnify the Organization from claims due to violations, third-party access, or related gains.

15.3

Breaches may lead to payment suspension, account blocks, or deduction of gains.

16. Intellectual Property

16.1

Content is protected by copyright; use is for personal, non-commercial purposes only.

16.2

No IP rights are transferred.

16.3

No reproduction of trademarks/logos without consent.

16.4

You are liable for damages from prohibited acts.

17. Personal Data

17.1

Data is processed per privacy laws and our policy.

17.2

Providing data consents to processing for Terms or legal purposes.

17.3

Data access is limited to necessary staff.

17.4

Correspondence is retained for records.

18. Cookies

Cookies enhance functionality. Manage them via www.aboutcookies.org; deleting may limit access.

19. Disputes

19.1

Contact support for complaints before formal claims.

19.2

Server records are final in disputes.

19.3

RNG determines game outcomes; server data prevails.

20. Translation

English Terms govern; translations are secondary.

21. Rights Assignment

We may assign or sublicense Terms without restriction.

22. Force Majeure

No liability for delays or failures due to uncontrollable events (e.g., disasters, network issues).

23. Waivers

Failure to enforce rights does not waive them.

24. Separability

Invalid Terms parts are separable; remaining Terms remain valid.

25. External Links

Links to external sites are not covered by Terms; use at your risk.

26. Bonuses

Bonuses may reward achievements, with possible caps on free sign-up bonus winnings.

26.1 Bonus Overview

  • Max bonus: 1,000 EUR (60,000 RUB).
  • Must be activated; review terms first.
  • Added to balance; bets use combined funds.
  • Winnings are withdrawable post-wager.
  • Not all bets count; exclusions apply.
  • One active bonus at a time.
  • Bonus cancels if balance falls below RUB:5 / EUR:0.2.
  • Bonuses are rewards, not substitutes.

26.2 Bonus Wagering

Wager specified amounts per bonus terms. Table/video poker bets excluded. Max wager: 2 EUR (150 RUB); sports/esports max: 50 EUR. Over-limit wagers may be considered abuse, forfeiting wins. Sports/esports bets at odds ≥1.55 wager x3 faster.

26.3 Refunds

Bets are non-refundable; real-money plays deduct instantly.

26.4 Bonus Interactions

Only one active bonus; next activates post-wager or cancellation.

26.5 Bonus Abuse

Bonuses are gifts, not for profit via low-risk wagering. Abuse (e.g., minimal-win bets or sharp wager reductions) may lead to verification, account closure, or bonus ineligibility. Wagers ≤20% bonus amount count; higher may not.

26.6

Management may cap winnings from active bonuses.